Frequently Asked Questions
Activation & Setup
Activation is simple. Employees scan a QR code with a compatible device and follow the on-screen instructions.
The eSIM connects automatically to the strongest network in the region.
Yes. eSIMs can be assigned, activated, suspended, or reallocated centrally from the management portal, the billing portal, or by working directly with your account manager and support team, there’s no physical SIM needed.
About eSIM and Global Roaming
An eSIM (embedded SIM) is a digital SIM card built into a device, eliminating the need for physical cards. Unlike traditional SIM cards, eSIMs can be provisioned remotely, support multiple profiles simultaneously on dual-SIM devices, and offer greater flexibility for enterprise deployments.
With Majesti-Fi, eSIMs automatically connect to the best local tier-one network in 200+ destinations. Users maintain seamless connectivity without needing to swap physical cards or negotiate roaming agreements with local carriers.
eSIMs offer instant activation, remote management, no physical card swaps, automatic network selection, consolidated billing, and the ability to maintain multiple profiles. This reduces deployment complexity and improves employee experience during travel.
Yes. eSIM technology is now widely supported by major device manufacturers and carriers globally. Majesti-Fi provides enterprise-grade reliability with 500+ network partnerships, dedicated support, and proven deployment across thousands of corporate users.
Majesti-Fi works across smartphones, tablets, laptops, mobile routers, IoT devices, and sensors. Compatible brands include Apple, Samsung, Google, Huawei, Lenovo, Zebra, and enterprise-grade routers. Check with your device manufacturer if your specific model supports eSIM.
Majesti-Fi offers greater flexibility with consumption-based and bundled pricing options, centralized management across multiple carriers, no long-term carrier lock-in, and transparent cost allocation. Traditional roaming plans often have higher per-MB costs and less granular control.
Administrators can immediately suspend or deactivate the eSIM from the management portal, the billing portal, or by working directly with your account manager and support team, preventing unauthorized usage. The eSIM can then be reallocated to another device, and all usage data is retained for audit purposes.
Yes. Majesti-Fi eSIMs work globally, including in your home country. You can use a single eSIM for both domestic and international connectivity, simplifying device management and billing.
Coverage and Performance
Majesti-Fi provides coverage in 200+ destinations worldwide, including all major business travel hubs. A detailed coverage map is available on our website showing network partners and data speeds by region.
Performance varies by location and local network conditions. Majesti-Fi partners with tier-one carriers in each region to ensure 4G/LTE connectivity where available. Typical speeds range from 10-100 Mbps, sufficient for Teams, VPN, email, and standard business applications.
Yes. Majesti-Fi exclusively partners with tier-one carriers in each of our 200+ covered destinations to ensure reliability and performance. Our network selection algorithm automatically connects users to the best available network.
No. We do not throttle speeds. Usage is only limited by your allocated data allowance. You pay for what you use without artificial speed restrictions.
Majesti-Fi partners with the strongest carriers in each region, including those with extensive rural coverage. While connectivity in extremely remote areas may be limited by local infrastructure, our network selection ensures the best available option.
Yes. A comprehensive coverage map showing network partners, data speeds, and availability by country is available on our website. You can also contact our sales team for specific coverage details for your travel destinations.
Performance remains consistent for Teams, VPN, email, and other business apps. Our tier-one network partnerships ensure sufficient bandwidth for typical business use cases. For extremely high-bandwidth needs, we recommend consulting with our team.
Users and administrators can report issues through the support portal. Majesti-Fi provides dedicated corporate support with guides for troubleshooting and the ability to speak to a real person. Most issues are resolved within 24 hours.
Billing & Finance
Majesti-Fi generates VAT-ready, consolidated invoices with full cost allocation by user, device, team, country, or project. Usage data can be exported for reporting or reconciliation.
Majesti-Fi offers three clear models.
Consumption-based:
• No expiry of data, QR code will need to be refreshed after 30 days.
• No unused data waste.
• You pay only for what is used or allocated.
Bundled model:
• Fixed data allowance.
• Fixed validity period.
• Unused data expires at the end of the term.
• Top-ups needed once the allowance or time runs out.
With bundled plans, unused data cannot be carried forward or reallocated based on your agreement terms and plans
Hybrid model
• A base bundle for predictable usage.
• Bundled / Consumption pricing for usage above the bundle.
• No forced overbuying.
• No expiry pressure on additional usage.
Majesti-Fi removes expiry limits and wasted data through a consumption-based approach. You choose how data is used, pay only for what is needed, and keep full control of costs with no hidden charges.
Pricing & Billing
With consumption-based pricing, you pay only for the data you use at transparent per-MB rates. There are no minimum commitments or monthly fees, making it ideal for variable usage patterns.
Rates vary by destination and are available on our pricing page. Contact our sales team for a customised rate card based on your specific travel patterns and usage volume.
No. Majesti-Fi charges only for data usage or allocated bundles. There are no recurring access fees, activation fees, or connection charges.
Majesti-Fi handles VAT compliance automatically. Invoices are VAT-ready and can be configured to meet your local tax requirements across multiple jurisdictions.
Yes. Majesti-Fi generates consolidated invoices covering all users and devices in your organisation, simplifying accounting and reconciliation processes.
Full cost allocation by user, device, team, country, or project. Usage data can be exported in multiple formats for reporting, budgeting, and reconciliation with your finance systems.
No. Majesti-Fi has no hidden charges. All costs are transparent and itemised on your invoice.
With consumption-based pricing, you pay only for what you use—there is no unused data waste.
With bundled plans, unused data cannot be carried forward or reallocated based on your agreement terms and plans
With bundled plans, unused data cannot be carried forward or reallocated based on your agreement terms and plans
Packages and Flexibility
Majesti-Fi offers fixed data bundles for predictable usage, consumption-based pricing for variable usage, and bespoke enterprise packages. Bundles can be tailored by team, department, or project.
Yes. Majesti-Fi offers bespoke enterprise packages combining bundles, consumption pricing, and hybrid models. Our team works with you to design a solution matching your usage patterns and budget.
No. Data cannot be pooled across users or teams.
With pay for what you use pricing, data is billed independently per eSIM and QR code. Each user consumes and is charged only for their own usage.
With pay for what you use pricing, data is billed independently per eSIM and QR code. Each user consumes and is charged only for their own usage.
Very flexible. Organisations can choose the model that best fits their teams’ travel patterns, and switch or reallocate data as needed. Changes can be made through the management portal, the billing portal, or by working directly with your account manager and support team or by contacting your account manager.
Yes. Administrators can set individual or team-level data allowances and monitor usage in real-time from the management portal, the billing portal, or by working directly with your account manager and support team.
Depending on your configuration, usage can either be blocked, continue using an additional bund or continue using an additional bundle. Speak with your account manager and support team to activate this feature in your account.
Yes. Majesti-Fi plans can have an expiry date, depending on the package you choose.
For consumption-based plans, billing is based on actual usage only. You only pay for the data you use, and never for unused data
Yes. Organisations can use hybrid models combining bundles and consumption pricing, allowing different pricing strategies for different teams or use cases.
No.
Consumption based QR codes are valid for 30 days from activation. After 30 days, the QR code must be renewed.
Consumption based QR codes are valid for 30 days from activation. After 30 days, the QR code must be renewed.
Bundled eSIM QR codes are yours for life. Once installed, you can add new data bundles directly to the same eSIM profile, so you never need to scan or activate a new eSIM again.
Devices & Compatibility
Majesti-Fi works across smartphones, tablets, laptops, mobile routers, IoT devices, and sensors. Compatible brands include Apple, Samsung, Google, Huawei, Lenovo, Zebra, and enterprise-grade routers.
Yes. Majesti-Fi eSIMs can operate alongside existing corporate mobile lines on dual-SIM devices.
Management and Control
Majesti-Fi provides a comprehensive management portal, the billing portal, or by working directly with your account manager and support team for assigning, activating, suspending, and reallocating eSIMs. The portal includes real-time usage monitoring, cost allocation, and administrative controls.
Yes. eSIMs can be assigned, activated, suspended, or reallocated centrally from the management portal, the billing portal, or by working directly with your account manager and support team.
Yes. Administrators can monitor data usage, locations, and costs across all devices and employees from a single portal in real-time.
Yes. The management portal, the billing portal, or by working directly with your account manager and support team supports configurable alerts for data usage thresholds, helping prevent unexpected overages.
Majesti-Fi provides full cost allocation by user, device, team, country, or project. Usage data can be exported for detailed cost centre tracking.
Administrators can configure network preferences and restrictions through the management portal, the billing portal, or by working directly with your account manager and support team, including country-level access controls.
Majesti-Fi can be integrated with enterprise-grade MDM platforms that support application-level controls. Capabilities depend on your MDM provider. Speak to your account manager for details. Additional development and costs may apply.
Yes. The management portal and the billing portal offer API access for in and the billing portal offers enterprise systems, enabling automated provisioning and reporting. Speak to your account manager for details. Additional development and costs may apply.
Compliance & Security
Majesti-Fi supports integration with enterprise grade MDM solutions, enabling secure provisioning, remote management, and enforcement of internal policies.
This is subject to availability. Additional development work may be required and is typically delivered as part of a bespoke package.
All connections are encrypted and fully managed via the central portal. Devices can be remotely suspended or deactivated, reducing the risk of misuse or breach.
Yes. Our system supports secure deployment, audit trails, and usage visibility to ensure regulatory and internal compliance.
All connections are MVNO encrypted. Data does not rely on public Wi-Fi security. Majesti-Fi supports enterprise billing and reporting with remote visibility and control. Administrators can monitor usage, manage access, and apply controls to devices
eSIMs can be immediately suspended or deactivated from the management portal, the billing portal, or by working directly with your account manager and support team. Audit trails track all administrative actions and usage. Multi-factor authentication is available for portal access.
Yes. Majesti-Fi supports integration with enterprise-grade MDM solutions, allowing secure provisioning, remote management, and enforcement of internal policies.
Majesti-Fi has a documented incident response process. In case of a breach, affected customers are notified immediately, and remediation steps are taken. Contact our security team for detailed policies.
Majesti-Fi supports GDPR compliance through data minimization, user consent management, audit trails, and the ability to delete user data upon request. Consult our compliance team for specific requirements.
Yes. Administrators can configure country-level access restrictions through the management portal, the billing portal, or by working directly with your account manager and support team to enforce security policies.
Yes. Majesti-Fi maintains comprehensive audit logs of all administrative actions and usage data, available for export and compliance reporting.
Deployment and Onboarding
eSIMs can be deployed remotely without physical access to devices. Administrators assign eSIMs through the management portal, the billing portal, or by working directly with your account manager and support team, and employees activate them by scanning a QR code.
Initial setup typically takes 1 to 2 days, depending on the size and complexity of your organisation. A dedicated onboarding team supports configuration and helps your employees get set up quickly
Yes. eSIMs can be assigned and activated remotely from the management portal, the billing portal, or by working directly with your account manager and support team. There’s no physical SIM needed, making large-scale deployments simple.
Majesti-Fi provides guides for activation, troubleshooting, billing, and deployment. Video tutorials and documentation will be available on the website
Yes. Enterprise customers receive dedicated onboarding support to configure the platform, set up cost centres, and train administrators.
Yes. We recommend starting with a pilot program to test the service with a subset of users before organization-wide deployment.
New employees can be added through the management portal, the billing portal, or by working directly with your account manager and support team. Administrators assign eSIMs, and employees activate them immediately.
Administrators can suspend or deactivate eSIMs immediately and reallocate them to other employees through the management portal, the billing portal, or by working directly with your account manager and support team.
Support & Troubleshooting
Majesti-Fi provides dedicated corporate support. The platform includes guides for activation, troubleshooting, billing, and deployment to reduce the need for support tickets, as well as the ability to speak to a real person.
Yes. Administrators can monitor data usage, locations, and costs across all devices and employees from a single portal.
Support & Reliability
Majesti-Fi provides dedicated corporate support with multiple channels: email, phone, and the support portal. Enterprise customers receive priority support and a dedicated account manager.
Enterprise support is available 24/7 for critical issues. Average response times are 1 hour for critical issues, 4 hours for high-priority issues, and 24 hours for standard issues.
Yes. Enterprise customers receive a dedicated account manager for strategic planning, technical support, and billing inquiries.
Majesti-Fi commits to 99.5% network uptime. Detailed SLA terms are available in enterprise agreements.
Majesti-Fi proactively monitors the network where possible and works with carrier partners to reduce outages. All roaming services depend on international carriers and in-country MNOs. Majesti-Fi is not responsible for service disruptions caused by these third-party networks.
Majesti-Fi provides a comprehensive knowledge base, video tutorials, FAQs, and deployment guides on the support portal, reducing the need for direct support.
Contracts and Commercial Terms
There are no fixed contract terms for our enterprise plans. You only pay for the services you use. Any commitments relate solely to agreed payment terms, not service lock-ins.
Minimum commitments vary by plan type. Contact our sales team for details on minimum user counts and spend requirements for your organization size.
Contracts can be modified with 30 days’ notice. Early termination may incur fees based on your agreement terms. Consult your contract for specific details.
No. You can scale usage up or down with 30 days’ notice. Scaling up is typically immediate, while scaling down follows the notice period.
Yes. Majesti-Fi works with enterprise customers to negotiate custom terms, pricing, and service levels based on specific needs.
Standard payment terms are Net 30. Custom payment arrangements can be negotiated for enterprise customers.
Billing disputes are reviewed by our finance team within 5 business days. Service quality issues are escalated to our support team for resolution. A formal dispute resolution process is outlined in enterprise agreements.
Yes. We offer trial periods for qualified enterprises. Contact our sales team to discuss trial options and terms.
How to Activate eSIM – Step by Step
1. Receive the QR code via email from your administrator.
2. On your compatible device, go to Settings > Mobile/Cellular > Add Cellular Plan.
3. Tap ‘Scan QR Code’ and scan the code sent to you.
4. Follow the on-screen prompts to confirm and activate.
5. Your eSIM will be active within seconds. If you need assistance, contact support.
Your QR code will be emailed to you by your organization’s administrator or directly by Majesti-Fi. The email will include the QR code image and activation instructions. Keep this email safe for future reference.
The QR code is the standard activation method. However, if you don’t have access to the QR code, you can contact your administrator or Majesti-Fi support to receive an alternative activation method or have the QR code resent.
Activation is typically instant. Once you scan the QR code and confirm the setup, your eSIM should be active within seconds. You can then connect to available networks immediately.
Try the following:
1. Ensure your device camera is clean and has good lighting.
2. Make sure the QR code image is clear and not damaged.
3. Try taking a screenshot of the QR code and scanning from the screenshot.
4. If issues persist, request a new QR code from your administrator or contact support.
Each QR code is typically assigned to a specific device. If you need to activate on multiple devices, contact your administrator to request additional QR codes for each device.
You can request a new QR code from your administrator through the management portal, the billing portal, or by working directly with your account manager and support team or contact Majesti-Fi support. They will resend the activation code to your email.
Yes, you need an active internet connection (Wi-Fi or mobile data) to download and activate the eSIM profile. Once activated, you can use the eSIM for cellular connectivity.
eSIM is compatible with most modern smartphones, tablets, and laptops from Apple, Samsung, Google, Huawei, Lenovo, and other manufacturers. Check your device settings to confirm eSIM support. Older devices may not support eSIM.
Yes. As long as you have access to Wi-fi or another data connection, you can activate your eSIM from anywhere in the world. Once activated, you’ll have immediate access to Majesti-Fi’s global network.
Operational Procedures – Administrator Tasks
Log into the Majesti-Fi management portal, the billing portal, or by working directly with your account manager and support team navigate to ‘Users’ or ‘Devices’, and click ‘Assign eSIM’. Select the employee and device, then generate a QR code. The system will automatically email the QR code to the employee with activation instructions.
You’ll need the employee’s name, email address, device model, and phone number (optional). The system will generate a unique QR code for that specific device and employee combination.
Yes. The management portal, the billing portal, or by working directly with your account manager and support team supports bulk assignment. You can upload a CSV file with employee and device information, and the system will generate QR codes for all users in batch. QR codes will be emailed automatically to each employee.
In the management portal, the billing portal, or by working directly with your account manager and support team, find the employee’s eSIM profile and click ‘Resend QR Code’. The system will immediately email a new QR code to the employee’s registered email address.
Navigate to the employee’s profile in the management portal, the billing portal, or by working directly with your account manager and support team and click ‘Suspend’ or ‘Deactivate’. The eSIM will be immediately disabled. The employee can no longer use the service, but the eSIM can be reactivated if needed.
All usage data and billing records are retained for audit and compliance. If data is unused, it is lost at the end of the billing period. To avoid wasted allowance, we recommend using Majesti-Fi consumption-based services, where data does not expire and can be reused as needed.
Deactivate the eSIM for the current employee, then assign it to the new employee. The system will generate a new QR code for the new employee. This process typically takes a few minutes.
Yes. The management portal, the billing portal, or by working directly with your account manager and support team provides detailed usage reports by employee, device, country, and date range. You can filter by various criteria and export reports in CSV or PDF format.
In the management portal, the billing portal, or by working directly with your account manager and support team, go to ‘Settings’ > ‘Data Limits’ and configure thresholds for individual employees or teams. You can set soft limits (alerts) and hard limits (blocking). Notifications are sent via email when thresholds are approached.
Navigate to ‘Reports’ in the management portal, the billing portal, or by working directly with your account manager and support team, select the date range and export format (CSV, Excel, or PDF), and click ‘Export’. The file will be generated and available for download immediately.
Operational Procedures – Employee Tasks
Open the email and locate the QR code. Follow the instructions provided. Ensure your device is compatible with eSIM and has an active internet connection (Wi-Fi or mobile data).
Then scan the QR code using your device’s camera or settings menu.
Then scan the QR code using your device’s camera or settings menu.
After activation, check your device settings to confirm the eSIM is listed as ‘Active’ or ‘Connected’. You should see the carrier name (e.g., local network) displayed. Try making a call or sending a message to confirm connectivity.
Try the following steps.
- Turn airplane mode off, then on.
- Restart your device.
- Check that mobile data is enabled in settings.
- Confirm you are in a coverage area.
- Manually roam to a different network.
If the issue continues, contact your administrator or Majesti-Fi support.
You can check usage in two ways: 1. Through your device settings (varies by device). 2. Through the Majesti-Fi employee portal or mobile app (if available). Your administrator can also provide usage reports, through your Billing system
Depending on your plan configuration, you may be automatically blocked from using data, charged overage rates, or able to request additional data from your administrator. Contact your administrator or support for assistance.
No, each QR code is assigned to a specific device. If you need to switch to a different device, contact your administrator to request a new QR code for the new device.
Immediately contact your administrator or Majesti-Fi support to report the loss. They will deactivate the eSIM to prevent unauthorized usage. The eSIM can then be reassigned to a replacement device.
Contact your administrator first for initial troubleshooting. If the issue persists, contact Majesti-Fi support through the support portal, email, or phone. Enterprise customers have access to 24/7 support.
Yes. Your eSIM works globally in all 200+ covered destinations, including your home country. You can use the same eSIM for both domestic and international travel.
- Ensure your eSIM is active and your have chosen our SIM.
- Verify that your destination is covered (check the coverage map).
- Notify your administrator if needed.
- Save support contact information.
- Test connectivity upon arrival in your destination.
Troubleshooting Common Issues
Check the following:
1. Ensure mobile data is enabled in settings.
2. Verify you’re in a coverage area.
3. Restart your device.
4. Confirm the eSIM is listed as ‘Active’ in settings.
5. Try manually selecting a network from available options. If issues persist, contact support.
Check your spam or junk folder. If you still don’t see it, contact your administrator to verify your email address is correct and request a resend. Majesti-Fi support can also resend the QR code.
Our eSIM may not connect if there is no data allocation for the country or region you are visiting, or if the allocated data has been used.
Check the following.
- Confirm you have data allocated for your current country or region and that it has not been exhausted.
- Ensure mobile data is enabled in your device settings.
- Verify you are in a coverage area.
- Restart your device.
- Check that the eSIM shows as Active in settings.
- Manually select a network from the available options.
If the issue continues, contact support.
Check the following:
1. Verify background app refresh is disabled for non-essential apps.
2. Check for automatic updates or cloud syncing.
3. Review usage by app in device settings.
4. Contact your administrator for a detailed usage report. 5. Reach out to support if you suspect a billing error.
Try the following:
1. Ensure you have the latest device software updates.
2. Restart your device.
3. Check for interference from other devices.
4. Move closer to a cell tower or try a different location.
5. Contact support if the issue persists.
Check your device settings: iPhone/iPad: Settings > Cellular > Cellular Plans. Android: Settings > Network & Internet > Mobile Network > Advanced > Dual SIM. If you see eSIM options, your device is compatible. Otherwise, contact your device manufacturer.
Contact your administrator or Majesti-Fi support immediately. They can resend the QR code, and you can reactivate the eSIM. Your data allocation and billing records will be preserved.
This may mean your administrator suspended the eSIM, your data limit was reached, or there’s a billing issue. Contact your administrator to check the status and reactivate if needed.
On most dual-SIM devices, you can switch in Settings > Cellular > Cellular Plans. Select which SIM to use for calls, messages, and data. You can also set different SIMs for different purposes.
Have a question you don’t see here?
You can contact our team or take a look at our help resources.
